My team is using JIRA for handling service and customer issues using JIRA’s Kanban board. One of the features that we have been missing is a clear view of tickets that were not handles updated for a period of time, defined by our SLA.
Many of our JIRA tasks, have sub-tasks that describe the various tasks that are required to complete the main task. The team member works on each sub-task until she completes all of them. Once completed, she will close the main task.
In order to ensure that the time spent on a task in JIRA has been logged before closing it, you can add this small script below as a validator in the “Close ticket” workflow transition.
This page lists useful JIRA JQL queries that I gathered during my day to day use in JIRA, and managing an operations team.