PagerDuty has created a new site with excellent guide about how to operate / manage / document operations support team.
Redmine http://www.redmine.org/ Widely used project management tool. Has many plugins.
I have read a good article from Harvard Business Review about how to track how much time you spend each week on tasks, and how to align them with your goals:
As a DevOps, operations or System managers, we have to cope with many interruptions such as production issues, security issues, patching, deployments and so on.
Sources about managing DevOps and operations teams: Scrum for Operations: Just Add DevOps Link: http://theagileadmin.com/2014/09/30/scrum-for-operations-just-add-devops/ List of additional excellent articles about agile and DevOps here: http://theagileadmin.com/tag/scrum4ops/ A good article about how to manage a DevOps team using JIRA, taking into account planned project work and unplanned work such as production issues. Each SaaS service is a project in JIRA High… Read more »
Articles about project management How to manage multiple IT projects http://www.techrepublic.com/article/how-to-manage-multiple-it-projects/1061892